退款政策
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
Returns are subject to certain conditions: your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.
To initiate a return, please contact us at pernuo99@gmail.com. Please note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]
If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept items returned directly without first requesting a return.
If you have any questions about returns, please feel free to contact us at pernuo99@gmail.com.
Damaged and Defective Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have questions or concerns about a specific item, please contact us.
We’re very sorry, but we do not accept returns of promotional items or gift cards.
Exchanges
The quickest way to get the item you want is to return the original item and purchase the new item separately once the return is accepted.
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
Returns are subject to certain conditions: your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at pernuo99@gmail.com. Please note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]
If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept items returned directly without a return request.
If you have any questions about returns, you can contact us at any time at pernuo99@gmail.com.
Damage and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have questions or concerns about a specific item, please contact us.
We’re very sorry, but we do not accept returns of promotional items or gift cards.
Exchanges
The quickest way to get the item you want is to return the original item and purchase the new item separately once the return is accepted.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item was shipped to the EU, you have the right to cancel your order or return the item within 14 days without giving a reason. As mentioned above, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your returned items to inform you whether the refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and post the refund.
If you haven’t received your refund within 15 business days of us approving your return, please contact us at pernuo99@gmail.com.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item was shipped to the EU, you have the right to cancel your order or return the item within 14 days without giving a reason. As mentioned above, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund.
If you have not received your refund within 15 business days of our approval, please contact us at pernuo99@gmail.com.